At The SoundLab Music Store, we want you be in love with your purchase!
If you are not entirely satisfied with your purchase, we’re here to help.

You are entitled to a refund if the goods you have purchased are:

  1. Faulty.
    2. Differ significantly to those shown, advertised or described.
    3. Not doing what they’re supposed to do.

We do not automatically accept returns and offer refunds for a change of mind. To initiate a return, please email us within 3 days of receiving your delivery. You will be responsible for return shipping costs once we’ve approved the refund. 

If your item is found to be faulty due to a manufacturing defect and is within the manufacturer’s warranty period, we will repair or replace the item. If your item cannot be repaired or replaced, we will offer a store credit or refund.

Any items found to be faulty due to abuse or mishandling will not qualify for warranty or replacement.

To initiate a warranty claim, please email us: